OlekSofi Support
Need help with Trader Assistant, price alerts, account access or a subscription question? Contact us.
Email Support
Describe your device, app version, the issue and what you expected. Please do not send passwords or payment card details.
Email OlekSofi →Frequently Asked Questions
What does Trader Assistant do?
It displays available market prices and alerts you when your selected price levels are reached. It does not place trades.
Why aren't alerts arriving?
Check internet access, notification and background-operation permissions, and whether monitoring is enabled. Alerts may be delayed by connectivity or device settings.
How does the trial work?
The current testing experience includes a seven-day trial. After trial access expires, monitoring requires an active entitlement. Google Play subscription purchases are not yet available.
How can I request account or data deletion?
Email oleksofi@gmail.com with the subject “Account or Data Deletion”. Do not include passwords. We will verify the request and explain the applicable steps.
How can I manage a future subscription?
Once Google Play purchases are enabled, subscriptions bought through Google Play can be managed in Google Play subscription settings. Cancelling a subscription does not automatically delete an account.